COVID-19
We Are Here For You
JULY 1 UPDATE:
- Following the BC Government's guidelines, we are now in Stage 3 - masks are no longer required, but are recommended.
As your chosen financial institution, we are here to support you.
The situation regarding COVID-19 changes daily and our team is working intensely on solutions to support you and our staff’s physical and financial well being.
All SASCU branches and Insurance locations are open. Please go to Contact Us for regular business hours.
There are many alternatives to in-branch banking that can be done from the comfort of your own home:
- Call us at 250.832.8011 ─ our Contact Centre is open Monday to Friday, 8 a.m. to 8 p.m. and Saturdays from 8 a.m. to 4 p.m.
Need assistance with your SASCU Mastercard? Call Collabria 1.855.341.4643 open 24/7 - Bank Online ─ most transactions can be done through online banking at sascu.com
- Need assistance with your SASCU Mastercard? Go to sascu.mycardinfo.com
- Download our SASCU app ─ available on Apple and Android devices. Great for depositing cheques!
- Have a non-urgent question? Send us a secure message
- Find an atm ─ avoid surcharges by going to ding-free.ca
Doing our part to slow the spread of COVID-19
As a community taking the necessary steps to slow the spread of COVID-19, we ask that you do not come in branch if you're experiencing any COVID-19 symptoms.
Following BC health guidelines and the co-operative model, here are some of the ways SASCU is protecting our staff and members. We've:
Following BC health guidelines and the co-operative model, here are some of the ways SASCU is protecting our staff and members. We've:
- limited face-to-face appointments; advisor appointments can be done by phone, video chat, or email
- enhanced cleanings of all staff and member areas,
- increased availability of hand sanitizers for staff and public,
- installed plexiglass at service counters,
- practise social distancing between open counters and amongst staff,
- directed self-isolation to staff per health authority recommendations,
- limited capacities in all locations
- and let our staff and members know that we are here for them by offering support resources.
We’re here to support you through financial challenges
For some, COVID-19 may generate new financial challenges or unexpected economic hardships. As always, we are here to help. If your income has been negatively impacted by COVID and you are having a difficult time making scheduled payments, talk to us. We will work with each member on a case by case basis to determine the right approach for you. Call our Contact Centre (250.832.8011) to book a telephone, in person, or virtual appointment with a SASCU Advisor.
YOUR MONEY IS SAFE AND YOUR CREDIT UNION IS STRONG
At SASCU, depositors are 100% protected through the Credit Union Deposit Insurance Corporation of BC. Your deposits are safe. Rest assured, SASCU has plans in place for situations such as these to minimize risk and disruption, and to safeguard your assets.
SASCU will continue to provide you with the banking services you need and the expert financial advice you rely on.
Thank you for being a SASCU member.