Member Bulletins
SASCU's New Website Launches December 3!
ACTION Required: Online Banking is Changing December 3!
Online banking will change when SASCU's new website launches December 3, 2020.
Here is what to expect:- Saved logins will be forgotten
- A fresh, cleaner look.
- Same functionality.
Be sure to know your Primary Member Number and Personal Access Code.
Need help? Call us at 250.832.8011
Take a sneak peek at our new site here!
SASCU Promotion Raises $2,915 for Shuswap Hospital Foundation
L to R: Fiona Harris, Director of Development, Shuswap Hospital Foundation and Barry Delaney, CEO, SASCU Financial Group
SASCU’s 'eStatement Only' Campaign encouraged members to go green! For each switch to eStatements Only in July and August, we pledged to donate $5 to the Shuswap Hospital Foundation. The campaign raised $2,915!
We now have Online Member Surveys
To enhance the existing relationship surveys, we have added online surveys along with telephone surveys.What does that mean for members? Watch for an email invitation to complete a survey from us. Our safe and secure surveys only take up to 5 minutes to complete and will allow us to improve how we serve you.
Note: we will never ask you for confidential information via phone or email surveys. You will not be asked for account numbers, Personal Access Codes, birthdates, etc.
Have questions? Contact us!
Single Login Launch June 24
June 24 is the start of Single Login
See all your accounts with just one log in, one that is unique to you! Plus, set a new Personal Access Code! Learn more about this New View in online banking.
Having trouble with eTransfer Auto Deposits?
You must log in to your online banking and update your Personal Access Code following the June 24 mandatory change for the eTransfer auto deposits to continue accessing your account.
SASCU Announces Big Ideas Contest Winners
Congratulations to the winners of SASCU’s Big Ideas contest – Zachary Watkins, Nico Miedema and Tess van Donkelaar!SASCU Announces No Election in 2020
Following the Call for Nominations, there will not be an election this year. Please read the latest Connect for details.
Update Your Interac® e-Transfers to Autodeposit for Faster and More Secure Transfers
The Autodeposit feature enables Interac® e-Transfers to go directly from the sender’s account to the recipient’s - no security questions and answers required. Computers and email accounts can be compromised; add additional security with Autodeposit. Learn more.
Changes to Service Charges Effective January 1, 2020
We've updated service charges for counter cheques. Your first 12 are still free within 90 days of account opening! Please review our Services Charges form effective January 1.SASCU Donates over $5,600 to Local Food Banks and Support Groups
At the end of each year during the Christmas season, SASCU donates funds from its Community Support program to local food banks and support groups. This December, the Salvation Army, Second Harvest, Eagle Valley, Sorrento and North Shore food banks, and the Salmon Arm Women’s Shelter and Lighthouse Emergency Shelter will share $5,676. Read our latest media release.
Pictured is SASCU Board Secretary John Schlosar presenting a cheque to Pam Beech, President of the Eagle Valley Community Support Society.
Pictured is Paige Hilland, Executive Director of the SAFE Society, being presented a cheque by SASCU Board Director Frank Popien.
SASCU Earns Digital Transformation Award
SASCU earned the first annual Digital Transformation AmpliFi Award, presented by Central 1 Credit Union at its 2019 Momentum Conference in Toronto. Please read our media release for details!
Pictured is Barry Delaney, CEO of SASCU Financial Group, accepting the award.
SASCU Expands Scholarships and Awards Program
The SASCU Board of Directors approved significant changes to the SASCU education support program this year, increasing the value of several individual scholarships and adding seven new awards aimed at students entering a trades, vocational, or certification program. Read our media release for more details. The SASCU Education Program is described in detail on sascu.com/ScholarshipsAndAwardsSASCU Announces Promotions
SASCU Financial Group announced two promotions, recognizing the contributions and growth in these roles. Both Sheri Hamilton and Tom O’Connor have moved from positions of Associate Vice President to Vice President. Read our media release to learn more. You can also read about all our Executive Leadership Team members here.
SASCU Mastercard Autopay Feature Launches April 30
Our new Autopay feature allows members to have their monthly credit card payments automatically deducted from their chequing or savings account with two options - minimum payment or full balance. Sign up today! Learn how with this video tutorial from Collabria.
New SASCU ATMs
Our ATMs at Centenoka Mall and the Salmon Arm Downtown Branch have been replaced and are up and running! The new walk-up ATMs are located outside, so members should look for the Downtown Branch ATM to the left of the main entrance. The branch ATM takes deposits and is envelope-free, so you can insert your cash and cheques directly!Staff Jeans Day for BC Children's Hospital
SASCU staff joined in the annual BC Children's Hospital Foundation Jeans Day and raised $305! Each staff member donates $5 to wear their jeans and support a great cause. Thank you to everyone who participated.Grand Opening of Innovation Centre Powered by SASCU
SASCU Financial Group and the Salmon Arm Economic Development Society (SAEDS) gathered on April 9 to celebrate SASCU's ten-year sponsorship commitment for the new Innovation Centre in downtown Salmon Arm.
Salmon Arm’s Sheri Hamilton named HR professional of the year
Sheri Hamilton, who works for SASCU has been awarded the the 2019 Award of Excellence – HR Professional of the Year by the Chartered Professionals in Human Resources of British Columbia and Yukon.
SASCU Launches Online Banking Login Upgrade
SASCU has added a new layer of security to online banking to make our member experience more secure and user-friendly.The new risk engine powered login authentication means fewer challenge questions posed during login. Members are still required to select three challenge questions when they setup their online access. However, the new risk engine model assesses the potential fraud level on many factors rather than just device. As a result, challenge questions are only asked for login events returning a high-risk score. Reducing the frequency of challenge questions, and therefore, requiring less keystrokes, reduces the chance of fraudsters capturing the answers to your questions. This also saves you time and results in fewer account lockouts!
You may also notice that the “Remember my device” option has disappeared from the online banking login screen as it is now an obsolete feature with the new risk functions.
Locking out Fraudsters
SASCU is committed to the protection and security of all members’. We continue to implement necessary precautions to ensure you and your information are safe.
Effective April 12, 2018, if SASCU detects any suspicious activity on a members’ account from a known fraud criminal, the impacted online banking account will be locked immediately. Where possible, we will also cancel any e-transfers sent on the account during the fraudulent login session.
If you have any questions, please Visit a Branch or Contact us.
SASCU Member Survey – you have a voice!
We value our members’ opinions! To help us always keep getting better, we need to know more from you. SASCU employs an independent research firm to do phone surveys on our behalf to learn about your experience with us. Your responses help tell us how we can improve and what is already working for you!Please note that our researchers do not ask specific questions regarding your accounts or information, such as balances, Member Numbers, or passwords. The survey questions are designed only to gather general information about your member experience. No member will be contacted more than once per year.
As an owner, you have a voice in SASCU!
Lock Yourself Out?
If you enter an incorrect PIN three times during an Interac Point-of-Sale (POS) transaction, you will be locked out from using your MemberCard until the PIN is reset. If you know your PIN, you can reset it yourself at any SASCU ATM. Just successfully complete a transaction (e.g., withdrawal) at any SASCU ATM and your card will be reactivated to use for POS transactions.
To change your PIN at a SASCU ATM, click "More Options" then "PIN Change". Follow the onscreen directions.
If you have forgotten your PIN, then see us in-branch to reset.
